1. Agreement
These Terms form an agreement between you and [Postlenk legal entity name] (“Postlenk”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you confirm you are authorised to bind it to these Terms.
2. Accounts
You must be at least 16 and provide accurate information. You are responsible for keeping your login secure and for all activity in your workspace, including by members you invite. Tell us promptly at support@postlenk.com if you suspect unauthorised access.
3. Plans, billing and refunds
- Free trial. New workspaces get a 14-day trial. No payment is taken unless you choose a plan.
- Subscriptions. Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
- Changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal.
- Cancellation. You can cancel at any time in Settings → Billing. Access continues until the end of the paid period.
- Refunds. Annual plans may be refunded in full within 14 days of the initial purchase. Otherwise, fees are non-refundable except where required by law.
- Prices and taxes. Prices exclude taxes, which are added at checkout. We will give at least 30 days’ notice of any price change, which applies from your next renewal.
- Late payment. If payment fails, we may pause publishing after notifying you.
4. Acceptable use
You must not use the Service to:
- publish unlawful, infringing, hateful, harassing or sexually exploitative content;
- send spam, run fake engagement or coordinate inauthentic behaviour;
- violate the terms or policies of any connected platform;
- impersonate others or post to accounts you are not authorised to manage;
- probe, disrupt, reverse-engineer or overload the Service, or access it by automated means other than our published APIs.
We may remove content or suspend accounts that break these rules.
5. Your content
You keep all rights to the content you upload. You grant Postlenk a limited, worldwide licence to host, process, adapt (for example, resize or reformat) and transmit that content solely to provide the Service. You confirm you have the rights needed to publish it.
6. Third-party platforms
Postlenk publishes through the APIs of independent social platforms. We are not responsible for their availability, changes to their features or policies, or actions they take on your accounts. Some features may change or stop working if a platform changes its API.
7. Agencies and clients
If you manage accounts for clients, you are responsible for having their authorisation, for their compliance with these Terms, and for any agreement between you and them. For client personal data, Postlenk acts as your processor under our Data Processing Addendum, available on request.
8. Our intellectual property
The Service, software, design and the Postlenk name and logo belong to Postlenk. We grant you a limited, non-transferable right to use the Service during your subscription. Feedback you give us may be used without obligation.
9. Availability
We work to keep the Service available and to publish posts on time, but we do not guarantee uninterrupted operation. Planned maintenance will be announced in advance where possible.
10. Termination
You may close your account at any time. We may suspend or end access for serious or repeated breach of these Terms, non-payment, or where required by law, with notice where practical. After termination, you can export your content for 30 days, after which it is deleted.
11. Disclaimers
To the extent permitted by law, the Service is provided “as is”. Best-time suggestions and analytics are estimates and do not guarantee any level of reach or engagement.
12. Limitation of liability
To the extent permitted by law, Postlenk is not liable for indirect or consequential losses, or loss of profits, revenue, data or goodwill. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
13. Indemnity
If you use the Service for business purposes, you agree to cover Postlenk’s reasonable costs arising from claims that your content or your use of the Service breaks the law or these Terms.
14. Governing law
These Terms are governed by the laws of [jurisdiction], and disputes will be handled by the courts of [venue], unless your local consumer law gives you the right to bring proceedings where you live.
15. Changes and contact
We may update these Terms and will give at least 30 days’ notice of material changes. Continued use after that date means you accept the updated Terms. Questions: legal@postlenk.com.